How to use SMS delivery reports in SMSFlow

TL;DR: Open the Dashboard, pick a date range, and scan sent, delivered, failed, opt-out and received counts. Then use Reports → Sent for status filters, optional message content, and column sorting. There is no export from Sent reports.

Check delivery stats in five steps

1. Log in and open the Dashboard
   After you sign in to SMSFlow (web only), go to the Dashboard. It shows summary stats for the date range you choose.

2. Set the date range
   Change the range to the period you care about (campaign day, week, or month). Only the date range is adjustable on the Dashboard; other filters are not available here.

3. Read the headline metrics
   Review counts for sent, delivered, failed, no receipt, queued, received, opt outs, and click through rate for that range. Use this view for a quick health check after a bulk send.

4. Open Reports → Sent for detail
   Go to Sent reports. Set the same (or a tighter) date range. Turn message content on or off depending on whether you need the body text in the list.

5. Filter by status and sort columns
   Filter by status (for example delivered or failed), apply basic column filtering, and sort to find problem rows. Note the hard limit: you cannot export Sent reports, and layouts are not customisable.

More detail below if you need metric definitions or related reports.

Try SMSFlow free — new Australian business accounts get 50 free credits after verification.

What each Dashboard metric means

The Dashboard is built for a fast read, not deep analysis.

• Sent — messages you submitted in the range
• Delivered / Failed / No receipt / Queued — delivery-state breakdowns as reported back to the platform
• Received — inbound messages counted in the range (from numbers you have messaged)
• Opt outs — people who unsubscribed in that window
• Click through rate — shown when your sends include trackable links

Only the date range can be changed. If you need row-level detail, move to Sent reports rather than expecting more Dashboard filters.

Using Sent reports without over-expecting exports

Sent reports support user-defined date ranges, status filters, optional inclusion of message content, and basic column filtering and sorting. That is enough for most small-business checks: “Did Friday’s reminder batch deliver?” or “Which rows failed?”

What you will not find:

• Export from Sent reports
• Customisable report layouts
• Real-time delivery guarantees

Plan screenshots or manual notes if you need something outside the platform. For billing history, use Account → Billing (invoices are viewable and downloadable there), and see pricing for how credits work — some messages use more than one credit.

Related reports worth knowing

Scheduled messages lists upcoming delayed sends so you can cancel if plans change. You cannot edit a scheduled message; remove it and create a new one if the content must change.

Unsubscribes lists who opted out. Use it with your unsubscribe keywords and opt-out message (Account → General) to keep lists clean and support sensible ACMA-minded practice. For a dedicated walkthrough, see managing opt-outs in this same bulk SMS cluster when you publish sibling guides.

Inbox shows inbound threads from numbers you previously messaged. You view replies there; you reply via Send SMS, not from Inbox. If you used a Sender ID, recipients cannot reply at all.

Practical tips after a bulk send

• Check Dashboard first for volume and failure spikes, then drill into Sent with a status filter.
• Match the date range to the send timezone you used when scheduling.
• Failed or no-receipt rows often point to number issues or carrier responses — fix the list before resending.
• Keep verification complete (email, ABN, 2FA and related checks). Unverified accounts cannot send. SMSFlow is for Australian businesses with a valid ABN.
• Credits are not always one-per-message; longer or multi-part SMS consume more. Remaining balance sits under Billing.

If nothing is moving out of queued, work through account and credit checks before assuming a reporting bug. Our bulk SMS Australia overview covers eligibility and the wider workflow.

FAQ

Can I export SMS delivery reports from Sent?

No. Sent reports support on-screen date ranges, status filters, optional message content, and column sorting only. There is no export and no custom layout.

Does the Dashboard show real-time delivery?

It shows stats for the date range you select, including delivered, failed, queued and related counts. SMSFlow does not claim real-time delivery guarantees.

What statuses can I filter in Sent reports?

You can filter by status (such as delivered or failed) within a chosen date range, and choose whether to include message content in the view.

Where do opt-outs appear?

Opt-out counts appear on the Dashboard for the selected range. The unsubscribes report lists who opted out so you can maintain list hygiene.

Can I edit a scheduled message if reports show a mistake?

No. Scheduled messages can only be removed or cancelled. Create a new scheduled send with the corrected content.

Do Sender ID messages appear in reply metrics?

Outbound Sender ID traffic still appears in send and delivery stats, but recipients cannot reply when a Sender ID is used, so you will not get inbound threads for those sends.

SMSFlow reporting in plain terms

SMSFlow is an Australian SMS platform for verified local businesses. You send to Australian numbers from the web app or API, manage contacts and groups, and review performance on the Dashboard and Sent reports without turning the product into a full CRM. Reporting stays simple on purpose: date ranges, clear statuses, and enough filtering to act — not endless custom dashboards.

Conclusion

Pick a date range on the Dashboard, then use Sent reports to filter delivered, failed and related statuses. Stay within the real limits (no Sent export, no custom layouts) and you will still get a clear picture of each bulk send.

Try SMSFlow free with 50 free credits after signup verification, or contact us if you have account questions. Review pricing when you are ready to top up credits.